Shipping Policy

MODAWAVES currently ships to customers within the United States and select international destinations. All orders are processed and shipped from our fulfillment partners to ensure reliable delivery and consistent service quality.

Shipping availability may vary by location. If your address is not eligible for delivery, you will be notified during checkout.

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing time does not include shipping time. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly extended.

Estimated delivery time is 7–15 calendar days from the date the order is shipped.

Delivery times are estimates and may vary depending on destination, carrier performance, customs clearance (if applicable), and external factors beyond our control.

We offer free shipping on all orders, with no minimum purchase requirement.

There are no additional handling or shipping charges at checkout.

Once your order has shipped, you will receive a confirmation email with tracking details.

Tracking information may take 24–72 hours to update after shipment. You can use the provided tracking number to monitor your delivery status.

If you have not received tracking information, please contact our support team.

International shipping availability may vary by country or region.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the product price or shipping cost.

International delivery times may vary depending on customs processing and local carriers.

While we strive to meet estimated delivery times, delays may occur due to factors such as weather conditions, carrier disruptions, customs inspections, or high order volumes.

MODAWAVES is not responsible for delays caused by circumstances beyond our control.

Please ensure that your shipping address is complete and accurate at checkout.

MODAWAVES is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

If a package is returned due to delivery failure, additional shipping fees may apply for reshipment.

If your package is lost or arrives damaged, please contact us within 7 days of delivery with your order number and supporting photos (if applicable).

We will investigate the issue and assist with a replacement or resolution in accordance with our policies.

If you have any questions regarding shipping, delivery, or order status, please contact us:

MODAWAVES

Email: support@modawaves.shop

Phone: +1 (225) 240-2201

Address: 911 Stevenson St, Lafayette, LA 70501, USA

Customer Support: 24/7 available