Return & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Items may be returned or exchanged within 30 days of delivery if they are unused, in original condition, and include all original packaging and accessories.
Returned items must show no signs of wear, damage, or alteration to be eligible for a return or exchange.
Return requests must be submitted within 30 calendar days from the date you receive your order.
Requests submitted after this period may not be approved.
To start a return, please contact our customer support team and provide your order number along with a brief description of the reason for return.
Once your request is approved, you will receive return instructions.
Contact Email: support@modawaves.shop
Customer support is available 24/7.
We are happy to offer exchanges for eligible items within the 30-day return window.
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used at checkout.
Please note that original shipping times are non-refundable.
Return and refund processing typically takes 5–10 business days after we receive the returned item.
Refund timing may vary depending on your payment provider or financial institution.
Certain items are not eligible for return or exchange, including but not limited to:
- Items marked as final sale
- Used, damaged, or altered products
- Items returned without original packaging
If you receive a damaged or defective item, please contact us within 7 days of delivery and provide clear photos of the issue.
We will assess the situation and arrange a replacement or refund if applicable.
Return shipping is free of charge for approved returns.
Please follow the provided return instructions carefully to ensure proper handling of your return.
If you have any questions about returns, exchanges, or refunds, please contact us:
MODAWAVES
Email: support@modawaves.shop
Phone: +1 (225) 240-2201
Address: 911 Stevenson St, Lafayette, LA 70501, USA
Customer Support: Available 24/7