Frequently Asked Questions (FAQ)

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.

All transactions are processed through encrypted and trusted payment gateways to ensure your information remains protected.

Once an order is placed and payment is successfully completed, you will receive an order confirmation email.

We offer free shipping on all orders with no minimum purchase required.

Orders are shipped to U.S. customers using reliable logistics partners to ensure safe and timely delivery.

Estimated delivery time is 7–15 calendar days, depending on your location and shipping conditions.

After your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking details may take 24–72 hours to update once the package is in transit.

If you have trouble locating your tracking number, please contact our support team for assistance.

We offer free returns and exchanges within 30 days of delivery.

Items must be unused, unwashed, and returned in their original condition with all packaging included.

For exchange requests, availability of replacement items is subject to stock at the time of processing.

Once your returned item is received and inspected, your refund will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Please note that original shipping times are non-refundable once the order has been shipped.

Orders can only be modified or canceled before shipment.

Once an order has been processed and shipped, we are unable to make changes.

If you need to update your order, please contact us as soon as possible after placing it.

All product descriptions, images, and specifications are provided to the best of our ability.

Due to lighting, screen settings, and natural material variations, slight differences may occur.

If you have specific questions about a product before purchasing, our support team is happy to help.

Our products are made using a variety of materials, including genuine leather, PU, nylon, canvas, and specialty fabrics.

Proper care and handling will help extend the life and appearance of your items.

For detailed care instructions, please refer to our Product Care Guide page.

We stand behind the quality of our products.

If you receive an item with a manufacturing defect, please contact us promptly so we can assist with a resolution.

Damage caused by normal wear, misuse, or improper care is not covered.

Email subscribers enjoy 15% off all products, not limited to first-time orders.

Selected promotional items may receive up to 20% off, as clearly marked on the product page.

Discounts cannot be combined unless otherwise stated.

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or misuse customer data, and we take appropriate measures to protect your privacy.

You may manage your communication preferences or request data-related assistance at any time.

Our customer support team is available 24/7 to assist you.

If you have questions about orders, shipping, returns, or products, please reach out to us:

Email: support@modawaves.shop

We aim to respond to all inquiries as quickly as possible.